Terms and Conditions
These Terms of Use ("Terms") apply to our websites, microsites, mobile versions of these websites and mobile applications ("Sites") that expressly adopt and display or link to these Terms and that are owned, operated or controlled by Stanley Black & Decker Canada Corporation. or any of its affiliates (collectively, "Stanley Black & Decker", "we" or "us"). We provide these Sites to you subject to these Terms. By visiting, registering with, or shopping at a Site or downloading a mobile app with a link to these Terms, you agree to accept and be bound by these Terms, which can be modified from time to time, and our privacy policy by clicking the "Privacy Policy" links located at either https://servicenet.dewalt.com, https://servicenet.blackanddecker.com , https://servicenet.bostitch.com , https://servicenet.portercable.com , or https://servicenet.protoindustrial.com . Please read them carefully.
COPYRIGHT : All content included on this Site, such as HTML code, scripts, text, graphics, logos, button icons, images, video, software created to provide mobile applications and audio (collectively, "Materials"), is our property or the property of our content suppliers and protected by United States,Canadian and other international copyright laws. All software used on this site is our property or the property of our service provider or its suppliers and protected by United States, Canadian and other international copyright laws.
TRADEMARKS : Stanley Black & Decker retains all rights regarding its trademarks, trade names, brand names, logos and trade dress (individually and collectively hereafter "Marks"). These Marks and all associated logos or images are registered and/or common law trademarks and are protected by U.S., Canadian and other and international laws and treaties. No license to the use of such Marks is granted to you under these Terms or by your use of this Site. Your misuse of the Marks displayed on this Site is strictly prohibited.
LICENSE AND SITE ACCESS : We grant you a limited license to access and make personal use of this Site. No right, title or interest in our Materials is conveyed to you. You may not download (other than page caching) or modify this Site, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its Materials; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its Materials; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, published, displayed, or otherwise exploited for any commercial purpose without our express written consent. All rights not expressly granted are reserved by Stanley Black & Decker.
Special Notice : We have a no-tolerance policy regarding the use of our Marks or names in metatags and/or hidden text. Specifically, the use of our Marks or names in metatag keywords is trademark infringement, and the use of our Marks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. You may not, without our express written consent, do any of the following: (a) link to any web page on this Site; (b) use any meta tags or any other "hidden text" utilizing our Marks or names; or (c) frame, inline link or utilize other techniques to associate or juxtapose any of our Marks or other Materials with advertisements and/or other information not originating from our Site.
Any unauthorized use terminates your limited license, and we may revoke this limited license at any time for any or no reason. In the event of a violation of these Terms, Stanley Black & Decker reserves the right to seek all remedies available by law and in equity. Stanley Black & Decker retains the right at our sole discretion to deny access to anyone to this Site, at any time and for any or no reason, including, but not limited to, for violation of these Terms. You are also advised that Stanley Black & Decker will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
USER INFORMATION : Some functionality of the Sites may require the transmission of information provided by the User (âUser Informationâ). User Information may include, but is not limited to, name, address, email address, telephone number, method of payment, credit card information, and billing information. You agree to keep the User Information provided to the Site current at all times and to promptly update such information in the Sites to the extent of any change. By using such functionality of our Sites, you consent to the transmission of User Information to Stanley Black & Decker and authorize Stanley Black & Decker and/or its agents to record, process, and store such User Information for the purposes described in the Privacy Policy, referenced above.
ONLINE COMMERCE : The Sites may allow you to make purchases from Stanley Black & Decker. Where you make such a purchase via the Sites, all information obtained by Stanley Black & Decker from you in the course of such purchase, including User Information, may be collected by both Stanley Black & Decker and any service providers used to fulfill your orders, such as payment processing companies or shipping providers. Those service providers may have privacy and data collection practices that are different from those utilized by Stanley Black & Decker. Stanley Black & Decker has no responsibility or liability for the independent policies of such third party service providers. In addition to being subject to these Terms, certain user purchases may subject that user to additional terms and conditions, such as the terms and conditions of the payment processing company.
COMMENTS, COMMUNICATIONS AND OTHER CONTENT : This Site may permit visitors to submit reviews, suggestions, ideas, comments, questions, photographs, images, videos, or other information ("User Submissions"). You understand that such User Submissions may be accessed and viewed by others, including by the general public, and, whether or not such User Submissions are published, Stanley Black & Decker does not guarantee any confidentiality with respect to any User Submissions. You are solely responsible for your own User Submissions and the consequences of publishing them on this Site. We have the right, but not the obligation, to monitor or remove any User Submission. We take no responsibility and assume no liability for any User Submissions posted by you or any third party.
By posting or submitting User Submissions, and unless we indicate otherwise, you grant us an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license and right, but not obligation, to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, perform, exhibit, broadcast, or otherwise exploit the User Submissions, in whole or in part, throughout the world in any media or technology now known or hereafter developed for any purpose whatsoever without any payment to or further authorization by you. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if we or they choose. You hereby irrevocably waive any authorsâ or moral rights contained in the User Submissions.
In connection with User Submissions, you affirm, represent and warrant that: (i) the content of your User Submission(s) is original (no lifts from previously published material, including music); (ii) you own all right, title and interest to your User Submission(s) and have the sole and exclusive right (including all intellectual property and other proprietary rights embodied by the User Submissions or represented by such User Submissions) to license all of the rights therein to Stanley Black & Decker as set forth in the license granted above; (iii) the content of the User Submission(s) is accurate; (iv) use of your User Submission on this Site or otherwise by Stanley Black & Decker, in whole or in part, will not infringe upon the rights of any third party including, without limitation, any intellectual property or privacy rights; (v) you have obtained written permission from any other person named, photographed or otherwise depicted or whose voice is used in your User Submission(s) which will allow Stanley Black & Decker to utilize the User Submission(s) without compensation or objection; and (vi) you will indemnify us for all claims resulting from your User Submission(s).
PROHIBITED USES OF THIS SITE : You shall not post, transmit, redistribute, upload, or promote any communications, content or materials that: (a) are illegal, obscene, vulgar, profane, indecent, sexually explicit, threatening, harassing, abusive, hateful, racially or ethnically derogatory, defamatory, invasive of privacy or publicity rights, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable; (b) consist of or contain software viruses, corrupted files, or any other similar software files, the intent of which is to damage or alter the operation of another's computer; (c) contain political campaigning, unsolicited advertising, promotional materials or other forms of solicitation to other users, individuals or entities; (d) contain chain letters, pyramid schemes, mass mailings or any form of "spam"; (e) use a false email address, impersonates another person or entity, including Stanley Black & Decker and its employees or agents, or is otherwise misleading as to the origin of the content; (f) encourage conduct that would constitute a criminal offense; (g) give rise to civil liability; (h) otherwise violate any law; or (i) in doing so, amounts to any conduct that, in the judgment of Stanley Black & Decker, restricts, impairs, interferes or inhibits any other user from using or enjoying this Site and/or our related services and products.
OUR PRODUCTS : We attempt to be as accurate as possible regarding product descriptions, pricing and availability. However, unless specifically stated otherwise in writing on this Site, we do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. From time to time there may be information on this Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to make changes in information about price, description, or availability without notice.We reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on the Sites is inaccurate. We reserve the right,without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on this Site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. The inclusion of any products on this Site does not imply or warrant that these products will be available over the internet at any particular time.
LINKING : Links may be established from this Site to one or more external websites or resources operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites also may provide links to this Site. None of such links should be deemed to imply that Stanley Black & Decker endorses the Third Party Sites or any content therein. Unless the link is to another Stanley Black & Decker website, Stanley Black & Decker does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Stanley Black & Decker will have no liability arising out of or related to such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
APPLICABLE LAW : Unless prohibited or restricted by applicable law (which may include in the province of Quebec), by visiting our Site, you agree that the laws of the State of Connecticut, United States of America, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between us.
DISPUTES : Unless prohibited or restricted by applicable law (which may include in the province of Quebec), any dispute between you and Stanley Black & Decker concerning this Site or the Materials located on this Site shall be submitted to final and binding arbitration as the sole and exclusive remedy for such controversy or dispute, provided, however that Stanley Black & Decker may commence action against you in a court of law for infringement of Stanley Black & Decker's intellectual property rights. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. Unless otherwise prohibited or restricted by applicable law, any claim required to be submitted to arbitration shall be made by filing a demand for arbitration within one (1) year following the occurrence first giving rise to the claim. The right and duty of the parties to resolve disputes by arbitration shall be administered exclusively by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The decision and award of the arbitrator shall be final and binding and the award so rendered may be entered in any court having jurisdiction thereof. The arbitration shall be held and the award shall be deemed to be made in the City of New York, New York, United States of America, or such other place agreed to by the parties. Each party shall bear all of its own costs of arbitration, except that the fees of the arbitrator shall be divided equally between the parties. The arbitrator shall have no authority to amend or modify these Terms or to award punitive or exemplary damages, and the award may be enforced by judgment in a United States Court of Law.
DISCLAIMER OF WARRANTIES AND LIMITATION OF
LIABILITY :
WEBSITE : THIS SECTION DOES NOT APPLY IN ANY
JURISDICTION IN WHICH IT IS EXPRESSLY PROHIBITED BY APPLICABLE
LAW, WHICH MAY INCLUDE THE PROVINCE OF QUEBEC.
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES
INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE
SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS WARRANTIES OR
CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF
THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR SERVICES INCLUDED ON OR
OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE
SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE
IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT THIS SITE, INFORMATION,
CONTENT, MATERIALS OR SERVICES INCLUDED ON OR OTHERWISE MADE
AVAILABLE TO YOU THROUGH THIS SITE, THEIR SERVERS, OR EMAIL SENT
FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRODUCTS:
WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, OUR EXPRESS WARRANTIES
ARE LIMITED TO THOSE SPECIFIED WITH EACH PRODUCT. TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO ANY PARTY FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY
INFORMATION, CONTENT, MATERIALS (INCLUDING SOFTWARE) OR SERVICES
INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE,
INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUES, COSTS OF
REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES
RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN
IF STANLEY BLACK & DECKER IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY
OF SUCH DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR
CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF
THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS,
EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE
ADDITIONAL RIGHTS.
TERMS SPECIFIC TO USERS OF MOBILE APPLICATIONS : In addition to all the remaining Terms herein, if you are downloading a mobile application provided by us, you understand and agree that we have no obligation to maintain, support, upgrade or update any mobile applications that we provide. It is also possible that as you download a mobile application, you may be asked to agree to terms in addition to these Terms regarding collection of information, including location information or warranties. If there is a conflict between these Terms and the terms you agree to at the time of downloading, the agreed to downloading terms will control. You understand and acknowledge that the terms of agreement with your respective mobile network provider ("Mobile Provider") will continue to apply when using the downloaded mobile application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the mobile application and you accept responsibility for any such charges. You acknowledge that if you are downloading a mobile application through Apple iTunes� or Google Play�, neither Apple� nor Google� have an obligation to provide any support or maintenance services in relations to our mobile applications. If you have maintenance or support questions in relation to one of our mobile applications, contact us at S-GTS-PSDOnlineMarketing@sbdinc.com .
The following additional terms apply to mobile applications that are downloaded from the Apple� App Store :
i. With respect to mobile applications accessed through or downloaded from the Apple� App Store ("App Store Sourced Application"), you will use the App Store Sourced Application only: (i) on an Apple-branded product that is owned or controlled by the User; and (ii) as permitted by the "Usage Rules" set forth in the Apple� App Store Terms of Service. Stanley Black & Decker reserves all rights in and to the mobile applications not expressly granted to you under these Terms.
ii. You acknowledge and agree that (i) these Terms are concluded between you and Stanley Black & Decker only, and, that Apple� is not a party to these Terms other than as third-party beneficiary as contemplated below, and (ii) Stanley Black & Decker, not Apple�, is solely responsible for the App Store Sourced Application and the Stanley Sites content.
iii. To the maximum extent permitted by applicable law, Apple� will have no warranty obligation whatsoever with respect to the App Store Sourced Application, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty.
iv. Notwithstanding anything to the contrary herein, and subject to the terms in these Terms, you acknowledge that, solely as between Apple� and Stanley Black & Decker, Stanley Black & Decker, and not Apple�, is responsible for addressing any claims you may have relating to the App Store Sourced Application, or your possession and/or use thereof, including, but not limited, to: (i) product liability claims, (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
v. Further, you agree that if the App Store Sourced Application, or your possession and use of the App Store Sourced Application, infringes on a third party's intellectual property rights, you will not hold Apple� responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.
vi. You acknowledge and agree that Apple�, and Apple's subsidiaries, are third-party beneficiaries of these Terms for App Store Sourced Applications, and that, upon your acceptance of the terms and conditions of these Terms, Apple� will have the right (and will be deemed to have accepted the right) to enforce these Terms for App Store Sourced Applications against you as a third-party beneficiary thereof.
vii. Without limiting any provisions of these Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.
viii. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist support" country and (ii) you are not included on any U.S. Government list of prohibited or restricted parties.
OTHER TERMS AND CONDITIONS, SITE MODIFICATION AND SEVERABILITY : We may offer the opportunity to participate in sweepstakes, contests or other promotions through this Site. In addition to these Terms, the sweepstakes, contests or other promotions will be governed by terms and conditions specific to those sweepstakes, contests or promotions. If there is a conflict between these Terms and the terms and conditions for the sweepstakes, contests or other promotions, the terms and conditions for the sweepstakes, contests or promotions will control.
We reserve the right to make changes to this Site, our policies and these Terms at any time in our sole discretion. The most current version of the Terms will supersede all previous versions and can be reviewed by clicking on the "Terms of Use" link located in the side navigation bar. Your use of the Site after changes are made to the Terms signifies your agreement to such changes.
If any provision in these Terms shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
CONTACT US: If you have any questions or comments regarding these
Terms, please contact us at
Stanley Black & Decker Canada Corporation
6275 Millcreek Drive
Mississauga, ON L5N 1L8
(289) 290-4668
servicenetsupca@sbdinc.com
Effective as of: November 1, 2019
FAQs
General
Why would an item be shown in the exploded view but not in the parts list?
If an item is shown in the exploded view but not appearing in the parts list then this usually indicates that the item has either been discontinued or it has an accessory listing; accessories are not sold on the site. In either case, please contact your DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance.
Can I purchase accessories on ServiceNet?
No, items which contain at least one letter within their item number are generally classified as accessories and as such, they are not available for purchase on ServiceNet. Please contact your DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance with these items.
Why can I not locate my product on the site?
Generally, parts and technical information begins to get limited for products 7 to 10 years or older so if you are having difficulty locating your particular product on the site, please contact your local DEWALT, Delta | Porter-Cable Factory Service Center directly for further assistance. Please be sure you are searching with an accurate model number or part number. For help with finding your model number, please visit: www.servicenet.dewalt.com/Parts/FindModelNumber.
Do I need the model number of my product to order parts?
Yes, since parts vary by products and product types, it is very important that you have both the model/catalog and type number of your product before beginning a search on the site to ensure that you get the correct information and parts for your tool. You can locate the model/catalog and type number of your product on the warning/caution label on the product itself. For help with finding your model number, please visit: www.servicenet.dewalt.com/Parts/FindModelNumber.
Do you repair licensed products?
All licensed products are repaired by the original manufacturer. To download a list of licensed products and contact information for the original manufacturers, please click here.
Where can I drop off my packaged tool for shipping?
Tools being returned for service are shipped through UPS. In Canada, Tools can be brought to any qualifying UPS location, including any full service location that can package your tool for you, for a small fee. To find the drop-off location closest to you, click here. Please note that for most drop-off locations, maximum package weight is 44 lbs., and the total size must not exceed 130" in combined length and girth (no more than 38" on the longest side) per package.
Heavy Parts
What are the part numbers that are considered heavy parts?
Part Number - Description- 1000001511 - TANK
- 1000001513 - TANK
- 389839-00 - TABLE
- 429978-39 - COMP. TANK ASSEMBLY
- 429978-45 - TANK
- 429985-15 - COMPLETE ROTOR
- 5130188-00 - MOTOR
- 5130266-01 - TANK ASSEMBLY
- 5130342-00 - PUMP/MOTOR ASSY.
- 5130343-00 - TANK ASSEMBLY
- 5130352-00 - PUMP/MOTOR ASSY.
- 5131363-00 - MOTOR
- 5131371-00 - MOTOR
- 131375-00 - MOTOR
- 5131379-00 - MOTOR
- 5133211-00 - TANK ASSEMBLY
- 5133212-04 - TANK
- 5133333-02 - TANK
- 5133345-00 - TANK ASSEMBLY
- 5133389-00 - BARE COMPRESSOR
- 5135137-00 - BARE COMPRESSOR
- 5136488-01 - TANK
- 5136674-01 - TANK
- 5136675-01 - TANK
- 5136693-01 - TANK
- 5140000-93 - ENGINE
- 5140000-95 - ENGINE
- 5140000-96 - ENGINE
- 5140005-11 - COMPLETE ROTOR
- 5140006-34 - PUMP
- 5140024-27 - TANK
- 140028-07 - TANK
- 621575-00 - PUMP
- 628352-00 - 8HP HONDA
- 628353-00 - 5.5HP HONDA
- A08642 - ENGINE
- A13023 - 9 HP HONDA ENGINE
- A13032 - MOTOR
- A13033 - MOTOR
- A13034 - MOTOR
- A13035 - MOTOR
- A16537 - TANK ASSEMBLY
- A16853 - TANK
- A19822 - TANK
- A19828 - TANK
- A19831 - TANK
- Z-A16622 - PUMP
- Z-D29419 - ASSY GENERATOR 5.177
What are the rates for heavy parts?
- Standard (5-7 Business days): $20 USD
- Four Business days: $45 USD
- Three Business days: $86.50 USD
- Two Business days: $159.50 USD
What are heavy parts?
There are some parts that are considered "heavy parts" due to their size and weight. These parts require extra shipping charges. Please see the rates of heavy shipping and the parts that will incur these extra costs.
Shipping
Where does my order ship from?
All orders are processed and shipped from our distribution center located in Mississauga, Ontario.
How long will it take until my order ships?
All orders ship in approximately 2 business days after your order is placed via the shipping method of your choice. The distribution center is not open on Saturdays, Sundays and/or holidays in the jurisdiction in which our distribution center is located. Please note that shipment confirmation and tracking information is not available until 1 day after the order has actually shipped. At this time, ServiceNet will reflect the shipping information in Order History and a shipping confirmation email will be sent.
International
Does ServiceNet ship outside of Canada?
ServiceNet only ships throughout the 50 contiguous United States and Canada. Product Information is only available for all products manufactured for North America & South America. At this time, we are unable to ship to Mexico, or South America. Please contact your Local Factory Service Center within your country. For more Global Information please visit,http://www.2helpu.com.
Order Questions
Am I able to have an open account?
For our larger and more frequent customers, active purchase accounts are available. These accounts are set up with one of our DEWALT, Dealta | Porter-Cable Factory Service Centers. Please visit our registration page to download a Credit Application Form, www.dewalt.servicenet/Register.
What are my payment options?
We accept Visa, MasterCard, Discover and American Express. You will be billed as the items on your order are shipped. Most issuing banks provide their customers with the ability to review their credit card activity on-line. For those customers, please note that you will see an authorization request at the time the order is submitted on the site on your credit card. However, this is not a billing, but rather a request to set aside funds on your card to ensure that they will be available for future billing once the order ships. Generally, the authorization request is $1.00 higher than the actual amount of your order (what you will be billed). Once again, this is only done to ensure that sufficient funds have been set aside on your card for the future billing. Only the actual amount of your order (as shown on your order confirmation) will be billed. Should you have any questions about this, please contact your local DEWALT, Delta | Porter-Cable Factory Service Center for further assistance.
What if I have an order that is exempt from provincial sales taxes in British Columbia, Saskatchewan or Manitoba?
All tax exempt orders in British Columbia, Saskatchewan or Manitoba are required to go through your local DEWALT, Delta | Porter-Cable Factory Service Center, if you do not have an open account. We currently do not have the ability to process these online. Please use our Service Center Locator to locate your local DEWALT, Delta | Porter-Cable Factory Service Center.
What do I do if I need to return/exchange my order?
Please contact your assigned local DEWALT, Delta | Porter-Cable Factory Service Center for all returns. You may also use the return form that is on the back of the pink packing slip that will accompany your order shipment to assist in the processing of the exchange/return. A 25% restocking fee may apply.
How can I track my order shipment(s) on the site?
All orders usually ship within 2-3 business days via the shipping method of your choice. Orders must be received before 8:30PM EST to receive next day processing. The distribution center does not ship parts on Saturdays, Sundays and/or holidays in the jurisdiction in which our distribution center is located. Also, orders which contained backordered items may be delayed. Additionally, please note that changes to shipping status are not reflected on SERVICENET until one business day after shipment until that time your order will appear with a status of "Pending" in the "Order Status" section of the site.
Can I cancel my order?
If all parts are in stock on the order and/or you have requested partial shipment, then you usually you will not be able to cancel the order once it has been submitted on the site. To determine if your order can be canceled, please contact your local factory-owned service center immediately for further assistance. The contact information for your center can be located in the "User Profile"section of the site.
Am I billed immediately for my order?
No, you will be billed as the items on your order are shipped.
- **Special Note to Credit Card Customers: Most issuing banks provide their customers with the ability to review their credit card activity on-line. For those customers, please note that you will see an authorization request at the time the order is submitted on the site on your credit card. However, this is not a billing, but rather a request to set aside funds on your card to ensure that they will be available for future billing once the order ships. Generally, the authorization request is $1.00 higher than the actual amount of your order (what you will be billed). Once again, this is only done to ensure that sufficient funds have been set aside on your card for the future billing. Only the actual amount of your order (as shown on your receipt) will be billed. Should you have any questions about this, please contact your chosen factory-owned service center for further assistance.**
- Can I change the items/quantities on my order after it has been submitted?
- Generally, the details of an order including quantities cannot be altered once the order has been submitted. If you should notice an issue with your order after you have submitted it, please contact your local factory-owned service center immediately for further assistance. The contact information for your chosen center can be located in the "User Profile" section of the site.
- Who do I contact if I have questions/concerns regarding my order?
- You can contact our online support at any time by clicking the "Contact Us" link located at the top of the page. Your local DEWALT, Delta | Porter-Cable Factory Service Center can assist you with any questions that you may have regarding your order, including questions about order status, parts information, and billing as well.
Stanley Black & Decker Global Privacy Policy
We - Stanley Black & Decker, Inc. and our affiliates ("Stanley Black & Decker", "we", "us", "our") - provide you with this Privacy Policy to inform you about how and when we process personal information that we collect through:
Our websites, microsites, and mobile sites operated by us from which you are accessing this Privacy Policy;
- Our software applications made available for use on or through computers, mobile devices, and connected devices;
- Our social media pages and apps that we control from which you are accessing this Privacy Policy (collectively referred to as our "Social Media Pages");
- Our business and vendor relationships;
- Our products and services;
- HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you;
- Offline interactions such as when you visit our stores or retail kiosks, attend a tradeshow; and
- Your interactions with us when you place an order or request for customer support, including through chat bots.
Collectively we consider the above our "Services".
This Privacy Policy does not apply to any third-party websites, service or applications, even if they are accessible through our Services. Please consult their respective privacy policies to learn more about how they process your Personal Information and how they make it available to others.
For Residents of Colorado, Connecticut, Utah, or
Virginia
- Collection of Personal Information
- Use of Personal Information
- Recipients
- Cross-Border Transfer
- Your Choices and Data Subject Rights
- Browser Opt-Out Preference Signals
- Security
- Retention
- Notice of Financial Incentive Program
- Use of Services by Minors
- Changes to This Privacy Policy
- Contact
1. Collection of Personal Information
"Personal Information" is information that relates to an identified or identifiable individual, including as such term is defined in the applicable law. We collect Personal Information through your use of our Services and in certain instances from third parties. We also use and combine data to infer insights about you, for example, your product preferences, characteristics, predispositions, or behaviors.
1.1 Personal Information We Collect From You
We collect Personal Information through your use of our Services, for example, when you register an account to access our Services, register your products, interact with our customer support or our franchisees or licensees, when you participate in contests or competitions, when you sign up for marketing communications, make inquiries regarding product warranties, navigate the Services, utilize one of our connected devices, participate in an event, make a purchase, communicate with us, or become a partner or vendor.
Depending on how you use our Services, we collect different types of Personal Information from you:
- Contact Information: such as your name, email address, phone number, address, and country of residence;
- Account Information: such as login credentials (related to your account), consumer profile, username, alias, registered products history, browsing history, cart contents, wish list, and purchase history;
- Audio, Electronic, Visual and Similar Information: such as images and audio, video or call recordings created in connection with our business activities.
- Transaction Information: such as purchase and order information and payment details, including debit or credit card details, bank account details, and billing address;
- Device Information: technical information associated with the device you use, such as the device type and model, system language, browser type, geographical location, and operating system, and technical identifiers that identify the device you use, such as IP address, IDFA (identifier for advertisers), and other unique identifiers;
- Connected Products Information: usage information while you use any of our connected products;
- User Content: such as information related to customer satisfaction surveys, customer requests or queries, and other content you may create, such as posts on our Social Media Pages, along with any related name, username, alias, or other account information;
- Images and Videos: such as photos and videos submitted by you (for example, as part of a redemption campaign) or taken at one of our events;
- Physical Location: your physical location including your precise geolocation that can be derived from your IP address, GPS coordinates, use of our connected products, your interactions with our emails, or your manually selected location, zip code or postal code, depending on your preferences;
- Professional Characteristics: such as your trade, industry, employment status, profession, work or trade skill levels, and experience;
- Demographic Characteristics: such as the number of household members, country of residence, age, birthdate, ethnicity, affiliation, industry, income, education, employment status, profession, trade, trade union membership and gender;
- Usage Information: such as information concerning your browsing behavior, your purchasing patterns and trends, and engagement, such as how long you visit a page, what links you click on, what pages you visit, how many times you visit a page and how long it takes for you to come back;
- Preferences: your preferences, either based on purchasing habits or on information about your preferences, including your preferred payment method, your purchased, viewed and recommended products, your preferred language, and your preferences regarding marketing communications and use of cookies;
- Social Media Information: your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account;
- Relationship History: details of your contact with us, as well as order history;
- Other Personal Information that you provide us.
1.2 Personal Information Provided by Third Parties
In certain cases, we also receive Personal Information about you from other sources, for example:
Publicly Available Information, from publicly available databases, such as LinkedIn, product review websites, or local trade or industry associations' registries, or following the monitoring of social media channels for feedback and direct mentions of Stanley Black & Decker or following web data extraction;
Purchase Information from associated dealers or retailers of Stanley Black & Decker products or our service providers;
Contact Information, Professional Characteristics and Other Information from data brokers, business partners, including for joint marketing and promotion events, and from event managers, influencers, and privately-owned marketing or survey/enquiry databases.
Like many other website owners and operators, we use automated data collection tools such as cookies and web beacons to collect certain information. To learn more about our collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice.
If you disclose any Personal Information relating to other people to us or to our vendors in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy and our Terms of Use available on the brand site you access.
1.3 Sensitive Information
We may collect and process information that may be interpreted as sensitive information. We will do so only when permitted by Applicable Law and will follow all applicable processing restrictions associated with processing of such data. Where applicable, we will obtain your express permission when any of your sensitive Personal Information is processed.
Depending on applicable law, sensitive information may include: race, religion, ethnicity, nationality or national origin, age, gender identity, sex life or practices or sexual orientation, marital status, medical or health information (including disability status), genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, veteran status, background check information, judicial data such as criminal records, financial and bank account data, personal identification information, or precise geolocation information.
If the information that you voluntarily provide to us does include sensitive information, as defined by applicable law, you expressly authorize SBD to process such personal information in accordance with this Privacy Policy.
2. Use of Personal Information
We use your Personal Information to the extent necessary to achieve the purposes described below.
2.1 Process Orders and Returns
We process your Contact Information, Account Information, Transaction Information, Device Information, Location, Preferences, Relationship History, Publicly Available Information, and other Personal Information you provide us with, in order to process your orders and returns, including warranty and product registration, related payments, exchanges or refund requests.
We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your request prior to entering into a contract.
2.2 Provide Services
We process your Contact Information, Account Information, Device Information, User Content, Location, Preferences, Social Media Information, Relationship History, Publicly Available Information, and other Personal Information you provide us with, in order to provide you with the Services you request from us in a personalized and efficient way, including: 1) opening and arranging access to your registered account, and updating and maintaining the information in your account; 2) utilizing the functionality of any smart devices, including geolocation-based requests (such as local weather or proximity to a specific location) or device pairing; and 3) sending you administrative information related to your account, such as changes in our terms, conditions and policies.
We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your request prior to entering into a contract.
2.3 Provide Customer Service
We process your Contact Information, Account Information, Device Information, User Content, Location, Preferences, Relationship History, and other Personal Information you provide us with, in order to follow-up on your customer service requests, such as to provide you with assistance, and handle your enquiries and complaints.
We engage in these activities to manage our contractual relationship with you.
2.4 Send You Marketing Communications, Tailor Our Content for You, and Organize and Communicate Promotions and Contests
We use your Contact Information, Account Information, User Content, Professional Characteristics, Preferences, Social Media Information, Relationship History, Purchase Information, and other Personal Information you provided us with, including any inferences we infer about you using such information, to identify your preferences and tailor our content and recommendations for you, send you personalized advertising and marketing related communications about our Services, new products and other news about our company.
If we have a prior relationship, we may send you communications about products and Services that are similar to products and Services you requested information about or purchased before. You will be able to opt out from marketing communications at all times.
We may obtain your consent in certain instances, including when legally required, to send you marketing emails using the information described above. We may also obtain your consent if we do not have a prior relationship with you. If you provide your consent, we will use the Personal Information outlined above to ensure that the marketing content is tailored to your interests. If you no longer wish to receive these marketing communications, you are free to unsubscribe at any time by selecting the "Unsubscribe" button at the bottom of any of our marketing communications, where applicable, replying "STOP" to any SMS message we send, by calling us at (888) 997-6648, or filling out our Privacy Policy Inquiry Form.
Where applicable, we have a legitimate business interest to send you marketing communications, and to organize and communicate promotions and contests.
2.5 Facilitate and Host Visits, Conferences, and Events
We use your Contact Information, Account Information, Professional Characteristics, Preferences, Relationship History, Purchase Information, Photographs and Videos, and other Personal Information you provided, to facilitate and host conferences and events, such as trade shows, and to welcome visitors at our premises.
We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your request prior to entering into a contract.
2.6 Improve Our Products and Services
We use your Account Information, Professional Characteristics, Demographic Characteristics, Usage Information, Purchase Information, Relationship History, and other Personal Information you provide us with to conduct data analyses and customer surveys and studies, for example, to improve the efficiency of our Services, to develop new products and Services, to identify usage trends (e.g., which parts of our Services are of most interest to users), and to determine the effectiveness of our marketing campaigns. Similarly, we may use your Personal Information for quality and training purposes.
Where applicable, if we process your Personal Information to improve our products and Services, we do this for the preservation of our legitimate interests to continuously improve our products and Services to ensure that you have the best experience possible. Where legally required, we will obtain your consent for such processing activities.
2.7 Advertisements
We use your Personal Information obtained by cookies and similar technologies to help us select advertising to serve to you and where to serve it based on your experience on our Services and other sites that you visit. To learn more about our collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice.
2.8 Build New and Maintain Existing Partner Relationships
We use your Contact Information, Account Information, Professional Characteristics, Relationship History, and other Personal Information you provide us with, to build new partner relationships with vendors, suppliers and distributors, to facilitate bids, proposals and contracting, to onboard partners, to facilitate performance of Services, to provide feedback and manage relationships, and to facilitate contract renewals and termination.
Where applicable, if we process your Personal Information to build and maintain partner relationships, we rely on our legitimate interests and the legitimate interests of our partners or of a third party to conduct business and to ensure that you have the best experience possible. Where legally required, we will obtain your consent for such processing activities.
2.9 Inform a Third Party in the Context of a Sale or Business Transaction
We may process your Personal Information for disclosing or transferring some or all of the Personal Information collected about you to a third party if Stanley Black & Decker were ever merged with or acquired, or involved in a corporate reorganization, joint venture, assignment, sale, or transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.
Where applicable, we would process your Personal Information in the context of such a sale or business transaction based on our legitimate interest to conduct business. Furthermore, depending on your jurisdiction, we engage in these activities to manage our contractual relationship with you.
2.10 Keep Our Services Safe From Misuse and Illegal Activity
We use your Personal Information to keep our Services safe from misuse and illegal activity. This includes conducting security audits, verification that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements, monitoring for and prevention of fraud, and verification that your registration with or use of our Services is compliant with our terms and conditions of purchase and Terms of Use and is in no other way inappropriate or illegal. For example, we will review the public reviews you provide on a relevant store website in order to verify compliance with our Terms of Use available on the brand site you access.
Where this is the case, we process your Personal Information as necessary for the fulfillment of our statutory duties and obligations and, where applicable for the preservation of our legitimate interests or the legitimate interests of our partners or of a third party to prevent misuse and illegal activity, such as fraudulent transactions.
2.11 Comply With Legal Obligations
We use your Personal Information as necessary to comply with our legal obligations. This may include instances where we have received a reasonable request from competent law enforcement agents or representatives, judicial authorities, governmental agencies or bodies, including competent data protection authorities. For example, we may be required to collect and transfer your Personal Information to our financial institution or payment service provider to allow your financial institution and the payment service provider to comply with their legal obligations, such as obligations under applicable anti-money laundering and counter-terrorism financing legislation.
Similarly, we may share your Personal Information, after considering your privacy interests and other factors, with law enforcement or judicial authorities, as evidence or if there are justified suspicions of any unlawful act or crime committed by you through our Services or other interaction with us. Such action may be necessary, for example, to conform to legal requirements or comply with legal processes, including laws outside of your country of residence; to enforce or apply our terms of use and other agreements, including for billing and collections purposes; to protect our property rights and safety or property rights and safety of a third party, our affiliated companies, or the public in general; or to stop any activity that we consider illegal, unethical or legally actionable. Where we process or share your Personal Information for these purposes, we do this to comply with our legal obligation.
3. Recipients
We will only share your Personal Information with third parties as described in this Privacy Policy.
3.1 Information We Share in Order to Provide Our Services
You understand that if you purchase or use our products or Services, your Personal Information may also be processed by third parties, who process your Personal Information on our behalf in order to provide you with our products and Services and to improve them. This includes, but is not limited to, product registrations, providing website hosting, data analysis, information technology and related infrastructure provision, advertising and analytic services.
We will only engage third parties for the processing of your Personal Information to the extent this is necessary to achieve the purposes as set out in Section 2 - Use of Personal Information. Our third-party processors are only allowed to process your Personal Information on our behalf and upon our written instructions. We select our processors with due care and contractually oblige them to observe the safety and integrity of your Personal Information. Some of these third-party processors may be located in a country whose data protection legislation is different from your country, and they will have access to your Personal Information as necessary to perform their functions, but they may not share your Personal Information with any other third party or use that data for any other purpose.
3.2 Information We Share With Our Affiliates, Licensees and Franchisees
We may share your Personal Information with our affiliates. Please consult the list and location of our affiliates here Subsidiaries of Stanley Black & Decker (stanleyblackanddecker.com). For information collected by our Japanese affiliate(s) and jointly used with Stanley Black & Decker, Inc., Stanley Black & Decker, Inc. is the party responsible for the management of the jointly-used Personal Information.
We may share your Personal Information with our licensees and franchisees for their use in relation to the marketing, distribution, advertising sale, and servicing of products sold under license from us.
3.3 Information We Share With Business Partners to Market Their Products or Services
Consistent with your choices, we may disclose your Personal Information to third parties to market their products or services to you.
3.4 Information We Share With Other Third Parties
We may disclose your Personal Information as necessary to comply with our legal obligations, in the context of a sale or business transaction, or to keep our Services safe from misuse and illegal activity.
We contract with third party advertising companies to tailor online advertising to be directed to you on other websites and online services. These third-party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Services. In addition to information the companies receive from your access to and use of other websites or online services on any of your devices, and information received from third parties, this information helps us select relevant advertising for you. To learn more about our collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice. We may also share your device's physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns.
We process your Personal Information in accordance with this Privacy Policy and such processing is limited to what is necessary to achieve the purposes set out in this Privacy Policy.
3.5 Information You Choose to Share via the Services
By using the Services, you may elect to disclose Personal Information:
- On message boards, public chat rooms, profile pages, blogs, research panels and communities, surveys, product review pages, and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public; or
- When you connect your Services account with your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider's privacy policy.
4. Cross-Border Transfer
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage vendors, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
Several countries require that organizations put in special protections when information is shared cross border. We comply with those obligations and have implemented intercompany mechanisms to meet those requirements. For example, if our processing of your Personal Information is subject to the United Kingdom ("UK") or the European Economic Area ("EEA") data protection laws, each recipient of your Personal Information will observe appropriate safeguards with regard to the processing of your Personal Information. Such safeguards will be the consequence of:
- The recipient country having legislation in place which is considered as providing an adequate level of data protection according to UK and EEA standards;
- Other appropriate measures, as available under applicable laws, including standard contractual clauses for transfers adopted by the European Commission or the UK Information Commissioner's Office. You may obtain a copy of these by contacting us via the Privacy Policy Inquiry Form.
If the applicable law requires your prior consent for the cross-border transfer of your Personal Information, we will ask you for such consent.
5. Your Choices and Data Subject Rights
5.1 Consent and Opt-Out
You have choices about your Personal Information that we collect about you and how we use and disclose your Personal Information, according to the applicable law.
Where legally required, we will obtain opt-in consent prior to collecting or processing your Personal Information. You have the right to withdraw your earlier given consent for processing your Personal Information. Note that withdrawal of your consent may mean that certain functionalities within our Services are not accessible to you.
You may opt out of the following:
- Marketing Communications: You may opt out of our marketing communications by following the instructions listed in the email that you received, or by filling out our Privacy Policy Inquiry Form as indicated below. However, even if you opt-out, you may still receive non-marketing communications, such as order/shipping confirmation, changes to service, product registrations, product recalls, or other important customer services communications.
- Text Messaging/IM Marketing: You may opt out of marketing sent by mobile text messages (e.g., SMS, MMS) and other instant messages (e.g., WhatsApp, Facebook Messenger) from us.
- Direct Marketing: We may share your Personal Information with third parties for their direct marketing purposes, where allowed by applicable law. If you would prefer that we discontinue sharing your Personal Information with third parties for their direct marketing purposes, you may opt out of this sharing - please refer to Section 5.3 Requests below.
- Location: You can opt-out of collection and use of your location information by checking your browser settings and your email program settings, and not allowing the app downloaded on your mobile device to access Bluetooth® settings on your device. Your desktop or mobile device settings may allow you to disable or block location-based services, which will prevent our Services from accessing your location information. If you choose not to provide this information, you may not be provided with content specific to your location, and we or our marketing partners may not be able to provide you with the applicable personalized services and content.
- Cookies: to learn more about opting out of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice.
5.2 Data Subject Rights
5.2.1 Right of Access
You have the right to request access to your Personal Information processed by us.
5.2.2 Right to Rectification
You have the right to ask that Personal Information pertaining to you that is inaccurate is corrected, at no cost to you. Your request for correction must be accompanied with proof of the inaccurate nature of such data.
5.2.3 Right to Erasure
You have the right to request that your Personal Information will be deleted if it is no longer required considering the purposes outlined in this Privacy Policy, or if you withdraw your consent. Depending on your jurisdiction, this request will be evaluated in light of:
- Our overriding interests or the overriding interests of any other third party;
- Legal or regulatory obligations or administrative or judicial orders that may prevent such deletion.
Instead of deletion, you can also ask that we limit the processing of your Personal Information if and when you contest the accuracy of your Personal Information, you consider the processing to be illegitimate, your Personal Information is no longer needed for the purposes listed in this Privacy Policy, or as otherwise allowed by applicable law.
5.2.4 Right to Object
You have the right to object to the processing on grounds relating to your particular situation. However, you can always object to processing for direct marketing purposes free of charge and without justification.
5.2.5 Right to Data Portability
When we process your Personal Information based on your consent or in order to perform a contract, you have the right to receive the Personal Information you have provided us with in a structured, commonly used, and machine-readable format, and you have the right to transmit such data to another entity.
5.2.6 Right to Not Be Subject to Automated Individual Decision-making
You have the right not to be subject to a decision that is solely based on automated processing, if that decision produces legal effects concerning you or significantly affects you, unless the decision is made as a consequence of our agreement in order to provide you with the Services you requested or when we obtained your explicit consent.
5.3 Requests
If you wish to submit a request to exercise one or more of the rights listed above, you can access our Privacy Policy Inquiry Form or you contact us at +1 (888) 997-6648. If applicable, you may also contact our data protection officer responsible for your country or region.
See our list of data protection officers (and similar functions)
Your request should state the right you wish to exercise and, if required, the reasons or necessary proof. We may require certain Personal Information from you to verify your identity. Upon validating your request, we will try to comply with your request to the extent required by applicable law as soon as reasonably practicable.
Depending on your location, for example, if our processing of your Personal Information is subject to European data protection law, including Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of Personal Information and on the free movement of such data ("GDPR"), you may lodge a complaint with a competent supervisory authority if you are unhappy with any aspect of our handling of your Personal Information.
For more information about the requests you may make under the applicable law in specific states, please refer to the following:
For California residents - Additional Privacy Notice for California Residents
6. Browser Opt-Out Preference Signals
In addition to the privacy controls that you can access using our Privacy Policy Inquiry Form, Stanley Black and Decker recognizes Global Privacy Control signals where legally required. Global Privacy Control ("GPC") is a browser setting that a user can set in order to send a signal to each website visited regarding the user's privacy preferences, such as not to share or sell user's Personal Information. If your browser or browser extension has GPC enabled, our websites will automatically recognize that signal and opt you out of the sale of your personal information. For more information about GPC and how to implement GPC opt-out preference signals, please visit Global Privacy Control.
7. Security
We want you to feel confident about using our Services, so we implement security safeguards designed to protect your data. We have implemented appropriate technical, administrative, organizational, and physical measures designed to protect your Personal Information from unauthorized access or theft, as well as accidental loss, tampering or destruction. However, we cannot warrant or guarantee the safety or security of your data.
8. Retention
Your Personal Information is only processed for as long as needed to achieve the purposes set out in this Privacy Policy (considering contextual elements, such as the length of time we have an ongoing relationship with you and provide you our Services), or up until such time where you withdraw your consent for processing them.
In such case, we will delete or de-identify your Personal Information. In certain jurisdictions, we may not delete or de-identify your Personal Information if:
- We have an overriding interest in keeping your Personal Information identifiable (when retention is advisable in light of applicable statutes of limitations, litigation or regulatory investigations), or
- A legal or regulatory obligation or a judicial administrative order prevents us from de-identification or deletion (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
Please note that if you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing communications in the future.
9. Notice of Financial Incentive Program
We offer our customers incentive programs that provide certain benefits, such as coupons for signing up for our mailing lists or SMS messaging, rebate programs, and promotional events that may require you to opt into marketing communications. To provide you with this benefit, we process your name, email address, phone number, product ownership history, and address. Because opting into our marketing incentive programs involves the collection and processing of Personal Information, the programs may qualify as "financial incentive" or "Bona Fide Loyalty" programs under the California Privacy Rights Act and the Colorado Privacy act, respectively. Please be aware that the value of your Personal Information to us corresponds to the value of the coupon or benefit that you receive when you consent to receiving marketing communications, minus the expenses associated with offering those coupons or benefits. You may opt out of these incentive programs at any time. To do so please see our Privacy Policy Inquiry Form, contact us at +1 (888) 997-6648, or reply "STOP" to any SMS message.
10. Use of Services by Minors
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from such individuals. In the event we become aware of such processing, we will take steps to delete it.
11. Changes to This Privacy Policy
We may make changes to this Privacy Policy from time to time, so please review it periodically. We will update the effective date of the Privacy Policy at the time a change is made. We will notify you of any changes by posting the changes on our website or our Services, or notifying you by email. The revised Privacy Policy will become effective when we notify you of the revised Privacy Policy. Your use of the Services following these changes means that you accept the revised Privacy Policy.
12. Contact
If you wish to submit a request to exercise one or more of the rights listed above you can do this by filling out our Privacy Policy Inquiry Form, emailing us at PrivacyPolicyManager [at] sbdinc.com, or contacting us at +1 (888) 997-6648. Please refer to Section 5.3 Requests.
If you have questions or concerns with respect to our Privacy Policy, please contact our corporate office at the following postal address:
Stanley Black & Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
Attn.: Legal / Privacy Policy Manager
Please include your question or concerns in your letter to us, including the Stanley Black & Decker brands and Services relevant to your question or concern.
Additional Privacy Notice for California Residents
Last Updated: April 17, 2023
We are providing the following additional details regarding the Personal Information that we collect, use, and disclose about California residents.
1. Additional Disclosures Under the California Consumer Privacy Act ("CCPA") As Amended by the California Privacy Rights Act ("CPRA")
The following chart includes: (1) the categories of Personal Information, as defined under California law, that we plan to collect and have collected and disclosed within the preceding 12 months; and (2) the categories of third parties to which we disclosed Personal Information for our operational business purposes within the preceding 12 months.
Categories of Personal Information | Disclosed to Which Categories of Third Parties for Operational Business Purposes |
Identifiers, such as name, contact information, online identifiers, IP address, account identifier, or email address. | Affiliates; vendors |
Personal information, as defined in the California customer records law, such as name, contact information, insurance policy number, education, employment, employment history, financial information, medical information and health insurance information. | Affiliates; vendors |
Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status and marital status. | Affiliates; vendors |
Commercial information, such as transaction information, purchase history and financial details. | Affiliates; vendors; business partners |
Internet or network activity information, such as browsing history, online behavior, and interactions with our and other websites, applications and systems. | Affiliates; vendors; professional advisors, such as legal advisors; legal authorities, government agencies, and regulators |
Geolocation data, such as device location, your physical location, and IP location. | Affiliates; vendors; contest sponsors |
Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities. | Affiliates; vendors; professional advisors, such as legal advisors; legal authorities, government agencies, and regulators |
Professional or employment-related information, such as employer. | Affiliates; vendors; professional advisors, such as legal advisers, accountants, and financial advisers; legal authorities, government agencies and regulators |
Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics. | Affiliates; vendors |
Please note that some of this Personal Information qualifies as Sensitive Personal Information under the CPRA. Specifically, in the past 12 months, we have collected and/or disclosed the following categories of Sensitive Personal Information:
- Financial account information; and
- Precise geolocation information.
We have also sold (as defined in CPRA) the following categories of Personal Information in the last 12 months:
- Geolocation data has been disclosed to business partners or third parties for commercial purposes
- Cookie data has been disclosed to our business partners for commercial purposes.
Additionally, pursuant to the definition of "sharing" under the CPRA, we have shared email addresses, to third parties in the last 12 months for commercial purposes.
2. Your Rights as a California Resident
Right to Disclosure of Information: You have the right to request that we disclose certain information regarding our practices with respect to Personal Information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:
- The categories of Personal Information we have collected about you in the last 12 months.
- The categories of sources for the Personal Information we have collected about you in the last 12 months.
- Our business or commercial purpose for collecting that Personal Information.
- The categories of third parties with whom we share that Personal Information.
- The specific pieces of Personal Information we collected about you.
- If we disclosed your Personal Information to a third party for a business purpose, a list of the Personal Information types that each category of recipient received.
Right to Delete Personal Information: You have the right to request that we delete your Personal Information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.
Right to Correct Your Personal Information: If you find that we maintain inaccurate Personal Information, you have the right to request that we correct such inaccuracy.
Right to Limit Use of Sensitive Personal Information: You have the right to instruct us to limit our use of your Sensitive Personal Information to that which is necessary to provide the Services. You may do so either by contacting us below or by clicking on the link titled "Limit the use and disclosure of my Sensitive Personal Information" in our footer.
Right to Out of the Sale or Sharing of Your Personal Information: You have a right to opt-out of the sale or sharing of your Personal Information. You may, at any time, direct businesses that sell your Personal Information to third parties not to sell or share your Personal Information. You may do so by either contacting us as detailed below or by clicking on the "Do not sell or share my Personal Information" link in the footer of our website.
Right to Non-Discrimination: You have the right not to be discriminated against for the exercise of your California privacy rights described above.
3. Your Rights Under California's Shine the Light Act
We do not disclose personal information to third parties for their direct marketing purposes.
4. How to Exercise These Rights
If you wish to submit a request to exercise one or more of the rights listed above you can do this by filling out our Privacy Policy Inquiry Form, emailing us at PrivacyPolicyManager [at] sbdinc.com, or contacting us at +1 (888) 997-6648. Please refer to Section 5.3 Requests above.
If you have questions or concerns with respect to our Privacy Policy, please contact our corporate office at the following postal address:
Stanley Black & Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
Attn.: Legal / Privacy Policy ManagerPlease include your question or concerns in your letter to us, including the Stanley Black & Decker brands and Services relevant to your question or concern. We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt.
In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.
5. Authorized Agents
If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own identity or your permission to submit the request.
Additional Privacy Notice to Colorado, Virginia, Utah and Connecticut Residents
Last Updated: April 17, 2023
This section provides additional details regarding the Personal Information that we collect or process about Colorado, Virginia, Utah and Connecticut residents, and describes your rights pursuant to the Colorado Privacy Act, Virginia Consumer Data Protection Act, the Utah Consumer Privacy Act and Connecticut Data Privacy Act.
In the last 12 months, we have made the following disclosures of Personal Information to third parties. Please note that for the purposes of state law, these disclosures may constitute a "sale" of your Personal Information.
- Geolocation data has been disclosed to business partners or third parties for commercial purposes
- Cookie data has been disclosed to our business partners for commercial purposes.
1. Your Rights
Under Colorado, Virginia, Connecticut and Utah law, users who are residents of these states have specific rights regarding their Personal Information. These rights are subject to certain exceptions described below. When required, we will respond to most requests within 45 days unless it is reasonably necessary to extend the response time. Subject to certain limitations, you have the following rights:
- Right of Access: You have the right to confirm whether we process your Personal Information and request to access to such Personal Information.
- Right to Deletion: You have the right to request that we delete Personal Information we have collected about you.
- Right to Data Portability: You have the right to request that
we provide you with your Personal Information in a portable format.
Colorado, Connecticut and Virginia only:
- Right to Correction: You have the right to correct inaccuracies in your Personal Information.
- The Right to Opt Out. You have the right to opt out of targeted advertising, the sale of your Personal Information and profiling in furtherance of decisions that produce legal or similarly significant effects.
At this time, we do not process your Personal Information for purposes of profiling in furtherance of decisions that produce legally or similarly significant effects concerning a consumer, and therefore, such opt-out rights are not available.
2. How to Exercise These Rights
You may submit a verifiable consumer request to us for disclosure or deletion of Personal Information by contacting us at our Privacy Policy Inquiry Form.
Alternatively, you may call us at our toll-free number 1 (888) 997-6648.
In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.
We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt.
In the event that you are not satisfied with the outcome of your request to exercise one of your rights above, you may appeal our decision by contacting us via our Privacy Policy Inquiry Form. If additional information is needed for your appeal, we may request you to provide additional information.
You can exercise your right to opt-out by visiting the "Do Not Sell or Share My Personal Information" link at the bottom of the website. You may also opt out of targeted advertising conducted using cookies by changing your cookie preferences. To learn more about our usage of cookies, please visit our Cookie Policy.
3. Contact Us About This Privacy Policy
You may address all communications to the Privacy Policy Inquiry Form or email us at PrivacyPolicyManager [at] sbdinc.com. Please include your name, address, and phone number or email in all communications and state clearly the nature of your request.
4. Authorized Agents in Colorado and Connecticut
If you want to make a request as an authorized agent on behalf of a Colorado or Connecticut resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own identity or your permission to submit the request.
Last updated: April 17, 2023
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DEWALT
To find accurate parts, manuals, and schematics for your tool, you must know the tool's model number and type number.
The model number is what uniquely identifies DEWALT's various kinds of tools.
- The type number identifies the multiple versions of a specific model number.
- As it relates to service parts, a type 1 can be completely different than the type 2 version of a particular model number.
- The type number can and usually is as important to know as the model number in order to ensure you receive the correct service part(s).
- Every model number can have multiple type numbers or a little as no type number.
- On DEWALT tools, the model number and type number are usually on the warning label or name plate.
- These labels are typically found on the bottom or side of the tool.
- For larger equipment, like generators, the label can be found on the top of the equipment.
Below are examples of labels that highlight the model number and type number for DEWALT tools.
- Once you have located your model number and type number on your tool, you can then begin to search for your needed parts, manuals, or schematics on ServiceNet.
- First enter your model number in the "Enter you model number" field on the left side of the home page.
- This will either take you directly to your exact model number or a list of items that closely match your model number that you have entered.
- Once you have found your correct model number on ServiceNet, you will be directed to the tool's product information page.
- If your tool has more than one type number, you will be prompted to select your type number on this page You are now ready to select your needed part(s), find you manual, or view your schematics.
BLACK & DECKER
To find accurate parts, manuals, and schematics for your tool, you must know the tool's model number and type number.
The model number is what uniquely identifies BLACK & DECKER's various kinds of tools.
- The type number identifies the multiple versions of a specific model number.
- As it relates to service parts, a type 1 can be completely different than the type 2 version of a particular model number.
- The type number can and usually is as important to know as the model number in order to ensure you receive the correct service part(s).
- Every model number can have multiple type numbers or a little as no type number.
- On DEWALT tools, the model number and type number are usually on the warning label or name plate.
- These labels are typically found on the bottom or side of the tool.
- For larger equipment, like generators, the label can be found on the top of the equipment.
- Some models may not have a type number. The type will then typically default to a type 1 on ServiceNet.
- Below are examples of labels that highlight the model number and type number for BLACK & DECKER tools.
- Once you have located your model number and type number on your tool, you can then begin to search for your needed parts, manuals, or schematics on ServiceNet.
- First enter your model number in the "Enter you model number" field on the left side of the home page.
- This will either direct you to your exact model number or a list of items that closely match your model number that you have entered.
- Once you have found your correct model number on ServiceNet, you will be directed to the tool's product information page.
- If your tool has more than one type number, you will be prompted to select your type number on this page.
- You are now ready to select your needed part(s), find you manual, or view your schematics.
PORTER CABLE
To find accurate parts, manuals, and schematics for your tool, you must know the tool's model number and type number.
The model number is what uniquely identifies PORTER CABLE's various kinds of tools.
- The type number identifies the multiple versions of a specific model number.
- As it relates to service parts, a type 1 can be completely different than the type 2 version of a particular model number.
- The type number can and usually is as important to know as the model number in order to ensure you receive the correct service part(s).
- Every model number can have multiple type numbers or a little as no type number.
- On Porter-Cable tools, the model number and type number are usually on the warning label or name plate.
- These labels are typically found on the bottom or side of the tool.
- For larger equipment, the label can be found on the top of the equipment.
- Below are examples of labels that highlight the model number and type number for PORTER CABLE tools.
- Once you have located your model number and type number on your tool, you can then begin to search for your needed parts, manuals, or schematics on ServiceNet.
- First enter your model number in the "Enter you model number" field on the left side of the home page.
- This will either direct you to your exact model number or a list of items that closely match your model number that you have entered.
- Once you have found your correct model number on ServiceNet, you will be directed to the tool's product information page.
- If your tool has more than one type number, you will be prompted to select your type number on this page.
- You are now ready to select your needed part(s), find you manual, or view your schematics.
BOSTITCH
To find accurate parts, manuals, and schematics for your tool, you must know the tool's model number and type number. For all Stanley-BOSTITCH tools, there is no type, so ServiceNet will default the type to "0".
- The model number is what uniquely identifies BOSTITCH's various kinds of tools.
- On BOSTITCH tools, the model number is usually engraved into the tool.
- Some BOSTITCH tools will have a "-1", "-2" or "-3" after the model number. The "-1", "-2" or "-3" are not part of the model number.
- Below are examples of engravings that highlight the model number for BOSTITCH tools.
- Once you have located your model number and type number on your tool, you can then begin to search for your needed parts, manuals, or schematics on ServiceNet.
- First enter your model number in the "Enter you model number" field on the left side of the home page. (omitting the "-1", "-2" or "-3" for BOSTITCH tools).
- This will either take you directly to your exact model number or a list of items that closely match your model number that you have entered.
- Once you have found your correct model number on ServiceNet, you will be directed to the tool's product information page.
- If your tool has more than one type number, you will be prompted to select your type number on this page. (All BOSTITCH tools will default to type "0").
- You are now ready to select your needed part(s), find you manual, or view your schematics.
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Online Repair
Add Models/Tools
Need help locating product information like SKU or model number? click here
For Eligible Tool Repair click here
Need to send in multiple tools? Try Bulk Upload Process
Proceed To Bulk UploadThe DEWALT Service network is here to provide exceptional service when and where you need it. By using our online service platform you can start the repair process, purchase parts, and find your nearest DEWALT Service Center or your closest authorized repair location.
Do you have a tool in need of repair? DEWALT Service offers Guaranteed Repair Cost repairs at our company owned service locations for a guaranteed price.
GRC REPAIRS INCLUDE:
- Repair. Rebuild. Restore.
- Your quoted price is guaranteed.
Guaranteed Repair Cost* repairs include:
- Complete teardown and inspection of the tool
- Replacement of all broken and worn parts
- Safety and performance testing
- 90/90 Guarantee: 90 Day Service Warranty on the entire tool
- Economical repair pricing on over 3,000 products
- Special pricing for calibration and certification services
- Tool will either be repaired or replaces with a "like" product
- All qualifying online Guaranteed Repair Cost repair requests come with a one-way FREE prepaid shipping label
*Not all tools qualify for Guaranteed Repair Cost. Please contact your nearest company owned DEWALT Service center for additional details.
We do not guarantee, under the meaning of the Quebec Consumer Protection Act, as amended by Bill 29, the availability of replacement parts, repair services or information necessary to maintain or repair covered products. We will continue to provide support for our products, parts and services by allowing users to utilize our online service web portal ToolServiceNet.ca, or phone into our closest service centers for technical support questions.